SMARFEJA — your intelligent assistant in accounting and taxation

We are pleased to introduce SMARFEJA — an interactive assistant designed specifically for SMAR’s clients and employees.
It is our proprietary AI agent built on the company’s internal knowledge base, combining the team’s expertise, documents, and best practices across different countries.

SMARFEJA can answer questions related to accounting, taxation, and HR management, help navigate complex situations, explain legal nuances, and guide users toward the right decisions.

 

We have uploaded over 450 internal documents and instructions, enabling the system to provide accurate and verified responses aligned with Polish legislation and SMAR’s internal standards.

At this stage, SMARFEJA operates in a closed environment, accessible only to our clients and employees.
We are continuously testing and improving it to make the interaction as smooth and efficient as possible.

The main advantage of SMARFEJA is its availability — it’s always by your side, 24/7, with no breaks or waiting times.
You can ask a question anytime and receive a fast response based on up-to-date and reliable data.

Collaboration with partners and clients

Thanks to our client and partner Console CX, the SMARFEJA Console was developed — a management panel that allows real-time monitoring of agent interactions, moderating responses, and quickly adjusting them when needed.

This makes agent management convenient and transparent.
We can control the quality of responses, identify topics that attract the most attention, and maintain feedback from users.

Even though the responsibility for using the information remains with the user, we consider it essential to ensure that SMARFEJA responds accurately and does not generate misleading or random content.

Support during reporting periods

With SMARFEJA, our clients can receive assistance even during periods of heavy workload.

During reporting seasons, when the number of inquiries increases significantly, SMARFEJA helps maintain a stable level of communication — answering client questions, clarifying complex matters, and preventing delays or bottlenecks in the workflow.

SMARFEJA represents a new culture of interaction with accounting — one built on transparency, precision, and convenience.

We believe that technology should serve people — helping, supporting, and improving the quality of service.

That’s why we create solutions that make accounting clear and collaboration with accountants easier and closer than ever.